I’ve had several people ask me about whether or not they should change their approach to customer and employee feedback while the world is dealing with the coronavirus. My answer is “absolutely yes.” When the world is changing, you need to increase your ability to sense and respond to that change. That’s why Experience Management (XM) is more important than ever.
5 Ways to Adjust Feedback Efforts During the...
How companies should fine-tune feedback mechanisms during the pandemic.SAP Get Social
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